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With so much work being outsourced to firms based overseas, you may not be surprised to learn that health care is no exception. Many health care firms are now heavily relying on foreign work forces. India is leading as the preferred destination outside the U.S. for healthcare services – from non-core business processes to highly skilled “knowledge processing” and the delivery of sophisticated medical procedures. With the growing maturity of the global sourcing market, organizations are strategically outsourcing business process services primarily to reduce costs and improve quality. Business process outsourcing (BPO) offers attractive cost options for labor-intensive administrative tasks. Knowledge process outsourcing (KPO), on the other hand, offers both the company and the KPO vendors the opportunity to develop a value-added partnership relationship, building innovative solutions and realizing significant ROI via a "right-shore" delivery model.
Attend CHSM’s May program to learn about the potential cost and quality advantages available via outsourcing, and understand the most common pitfalls as well. In addition, hear which processes, such as medical records, can lend themselves to outsourcing, and which are more difficult to accomplish in this model.
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Ed Katz is Senior Vice President of Sales and Marketing with HOV Services. Ed directly manages HOV Services’ "go-to-market" strategy, global branding, strategic alliances, market research, corporate communications, lead generation, sales development and sales productivity programs. He has also successfully launched HOV Services’ new brand and reorganized the sales organization, which repositioned HOV Services from a document lifecycle company to a global leader in the delivery of flexible, end-to-end outsourcing solutions for the BPO and KPO marketplace. Ed previously held the position of Senior Vice President of Sales, Global BPO Services for LASON, Inc. LASON was acquired by HOV Services in February 2007.
Ed Katz is an executive with an extensive background and experience in marketing, sales and sales management. Throughout his career, Ed has held senior level positions providing market strategy, business development and sales leadership, resulting in strong top-line revenue growth, market share gains, and increased brand recognition for various organizations.
Originally from Philadelphia, PA, Ed received his graduate degree from Temple University. He currently resides in Atlanta, GA with his wife and two children.
Paul Vibhandik, PMP, is Chief Executive Officer and Senior Consultant for SourceNet Global, a consulting organization specializing in strategic global sourcing. His global Technology and Business Process Outsourcing experience include diversified industries, including Healthcare, Life Science, Telecom/Media/Storage, and Manufacturing. Over the years, he has consulted and executed mega engagements, involving systems engineering, integration, software development, and implementation. SourceNet Global strategic outsourcing consultancy practice is primarily focused on Healthcare/Life Science Informatics and Business Process Outsourcing.
Prior to founding SouceNet Global (SNG) in early 2000, Paul worked over 20 years in various management positions including Senior Project Manager, Director of Client Engagement and VP of Strategic Business Development and Programs. He served IBM Global Services, Covansys Corporation, PRT Group (Global System Integration and Software Technology Outsourcing firms), Bechtel Engineering, and DuPont.His multi-cultural background, knowledge of leading Global Delivery Models (GDM) and experience with wide spectrum of complex technology outsourcing engagements and industries provide excellent resource for successful offshoring partnerships.
Paul is a certified Project Management Professional (PMP), and a Charter Member of TiE, a global entrepreneur mentoring organization. He is an engineering graduate from the prestigious University Department of Chemical Technology (UDCT), Bombay, India and holds an MS in Chemical Engineering from the University of Mississippi, USA. He has been in Denver, Colorado for over 22 years and currently resides in Lone Tree, Colorado.
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