HEALTHCARE GLOBAL SOURCING:

Containing Rising Costs While Improving Outcome

With so much work being outsourced to firms based overseas, you may not be surprised to learn that health care is no exception.  Many health care firms are now heavily relying on foreign work forces. India is leading as the preferred destination outside the U.S. for healthcare services – from non-core business processes to highly skilled “knowledge processing” and the delivery of sophisticated medical procedures.  With the growing maturity of the global sourcing market, organizations are strategically outsourcing business process services primarily to reduce costs and improve quality.  Business process outsourcing (BPO) offers attractive cost options for labor-intensive administrative tasks.  Knowledge process outsourcing (KPO), on the other hand, offers both the company and the KPO vendors the opportunity to develop a value-added partnership relationship, building innovative solutions and realizing significant ROI via a "right-shore" delivery model.

Attend CHSM’s May program to learn about the potential cost and quality advantages available via outsourcing, and understand the most common pitfalls as well.  In addition, hear which processes, such as medical records, can lend themselves to outsourcing, and which are more difficult to accomplish in this model.